Privacy Policy

PERSONAL INFORMATION

"Personal information" refers to information or opinion that can identify you or make you reasonably identifiable, as defined by the Privacy Act.

COLLECTION AND STORAGE

We collect your contact details, such as name, email, and telephone number, when you contact us to provide our services. When arranging insurance, we gather information necessary to advise you on your insurance needs and risk management. This includes a wide range of details, from personal information to assets, financial status, and health. We also assist in collecting information when you make a claim under your insurance policy. Additionally, you may choose to submit information via our website or use self-service forms, which may involve analytics and cookies for website use analysis.

USE AND DISCLOSURE

We use your information to select appropriate insurers and intermediaries for quoting insurance, providing necessary information for insurance or premium funding decisions. This information may be passed on to insurers, reinsurers, and other relevant parties. Periodically, we may use your contact details for direct marketing communications about our services, events, and relevant information. We also use your information for internal record-keeping, administrative purposes, client surveys, analytics, market research, and compliance with legal obligations.

SENSITIVE INFORMATION

Sensitive information, such as health details, is collected with your consent and used only for relevant purposes, including insurance quoting and claims processing.

OVERSEAS DISCLOSURE

Disclosure of information to overseas insurers or reinsurance companies may occur when recommending policies. We take steps to ensure compliance with Australian privacy standards or seek your informed consent before disclosure.

SECURITY AND STORAGE

We maintain the security and confidentiality of personal information through reasonable technical and organisational measures. Information may be stored electronically or in hard copy, and third-party service providers may be utilised, ensuring compliance with privacy laws.

ACCESS AND CORRECTION

Upon written request, we provide access to and may amend or delete personal information as necessary. We aim to respond promptly to such requests.

COMPLAINTS AND CONTACT

If you have concerns about our compliance with    privacy laws or wish to make a complaint, please    contact our Privacy Officer at the address provided    on the contact page.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

ANONYMOUS DATA AND COOKIES

We collect anonymous information about website usage for statistical purposes and to improve our services. Cookies may be used to collect this data but do not identify individuals and can be managed in your browser settings.